Frequently Asked Questions

Registering with JustBid is a breeze! Simply click the blue “Sign Up” button at the top of the homepage. To place bids, you’ll need to add a credit card to your account. Once that’s done, you’re ready to start your bidding adventure!

At the end of each day, our software automatically charges the credit cards of all winning bidders. This streamlines the process, reducing waiting time during pickup and making it easy for you to collect your items.

All winning bidders will be charged a 15% Buyers Premium fee and a $2.00 fee for every item won.

“New”

These items appear to be in a new condition or have never been used previously.

“Like New”

Items marked “Open Box: Like New” may show signs of minor use, can include but not limited to: scratches, dents, water marks, breaks, wear, etc. They generally contain all major components, but may be missing supplementary parts and hardware. These items have not been tested for functionality.

“Pre-Owned”

Items marked “Open Box: Pre Owned” may have previously been owned or returned. This indicates that the item was previously unpacked and used, not inspected for completeness, not tested for functionality, and could have more damages than found upon being inventoried by JustBid. These items are sold as is.

“Salvage”

These items may be defective, and may be incomplete. Some might be in the original packaging and others might have issues with functionality.

Both registered and non-registered users are welcome to come and to inspect items! Please have the SKU number ready for our pickup coordinators. Inspection time is limited to 15 minutes and can be done during our regular pick up days.

When you bid on an item, you can set a maximum bid, which represents the highest amount you're willing to pay. Our automatic bidding software will then place bids on your behalf, always choosing the next required increment while staying within your maximum limit. If two bidders submit the same bid, the one that placed it first will win. Therefore, we recommend placing your maximum bid as early as possible!

Once bids are placed they cannot be deleted. All bids are final and non-retractable. However, you can adjust your maximum bid by entering a new amount, whether it's higher or lower.

Every bidder will receive an outbid notice via email. You will also be able to view this on the Notifications tab in your profile.

You will be able to view all items won in your My Wins tab. Winning bidders will also receive an invoice the next business day.

All invoices are automatically generated and sent the next business day. You may also access all of your invoices through your profile in the Invoices tab.

Every item has certain pickup days that are listed on each invoice. You can also find this information by checking the item details on each item page.

Monday-Wednesday  12:00pm - 6:30pm
Thursday-Friday  8:00am - 2:00pm
Saturday  8:30am - 2:00pm

These are our standard hours and holidays may affect the posted times. Please refer to your invoice for the 4 specific pickup days and times provided.

A valid drivers license or a government issued form of identification is required at your first pickup. This is just to verify your account details and for security purposes.

An appointment is not required, we offer this as an additional service. We have scheduled pickups available Monday-Fridays. If you would like to book an appointment, you can do so here. You can also access this link though your profile. Please thoroughly review the requirements before requesting an appointment to ensure eligibility.

We can provide assistance in loading items that require a forklift or team lift. If you require further assistance, please let one of our coordinators know. 

If an emergency arises, please contact support@justbid.com by the final pick-up day. Items that are not picked up are subject to resale without refunds. Family and friends are also welcome to pickup on your behalf.

Friends and family can pick up on your behalf. However, if it is your first time picking up, please take a clear photo of yourself holding your driver’s license next to your face for verification and send it to support@justbid.com.

Make sure that whoever is picking up for you has a copy of the invoice and their driver’s license, just in case! When you check in, you will receive a QR code that must be sent to the person picking up for you.

We currently do not provide shipping or delivery services, however we will be introducing these services in the near future!

All sales are final. JustBid makes no warranties on any items or goods purchased through the website. Every item is sold on an “as-is' basis without representations or warranties of any kind. If you are experiencing issues with an item, please contact support@justbid.com.

Invoices will not be transferred to JustBid. If you previously had an account with Prime Auctions, please use your bidder number and password to log in rather than creating a new account. Prime Auction accounts and invoices will be visible until 11/05/24.

Last Chance items offer fantastic deals available at a fixed price. There’s no need to worry about bidding or auction fees. They appear randomly, so make sure to stay on the lookout!