Frequently Asked Questions

Registering with JustBid is a breeze! Simply click the blue Sign Up button at the top of the homepage. To place bids, you’ll need to add a full name, phone number, and credit card to your account. Once that’s done, you’re ready to start bidding!

At the end of each day, our software automatically charges the credit cards of all winning bidders. This streamlines the pickup process by reducing waiting time and making it easy for you to collect your items.

All winning bidders will be charged a 15% Buyers Premium fee and a $2.00 fee for every item won.

Items listed as Appears New show no observable signs of prior use based on a limited visual inspection. Packaging may be opened or slightly worn; however, the item itself appears to be new or unused.

 

Items listed as Open Box have undergone a limited visual inspection and may show minor signs of handling or light prior use, including but not limited to small scratches, dents, water marks, or general wear. Major components are typically present; however, minor accessories or hardware may be missing. No functionality testing has been performed. All Open Box items are sold as-is.

Items listed as Pre-Owned show clear evidence of previous ownership or use. A limited visual inspection has been conducted; therefore, signs of wear, heavy usage, unreported defects, missing components, or operational issues may be present. Completeness and functionality have not been verified. All Pre-Owned items are sold as-is.

Items listed as Damaged items exhibit visible defects, structural damage, or missing components based on visual inspection. These items may be non-functional, incomplete, or require significant repair. They are typically considered salvage or parts-only items. All Damaged items are sold as-is.

Both registered and non-registered users are welcome to come and to inspect items prior to winning an item. Please have the SKU number ready for our coordinators. Inspection time is limited to 15 minutes and can be done during our regular pick up days.

A maximum bid is an option which represents the highest amount you're willing to pay for an item. Our automatic bidding software will place bids on your behalf until reaching the amount desired. It will always place the next incremental bid under or at your maximum limit. If two bidders submit the same amount, the bidder that placed their bid first will win. Therefore, we recommend placing your maximum bid as early as possible!

You can also adjust your maximum bid at any time by toggling the maximum bid feature, entering a new amount, and clicking “Submit.” Please note that the minimum amount you can lower your maximum bid to, is the current bid amount.

Once bids are placed they cannot be deleted. All bids are final and non-retractable. Deleting your account will not remove bids. However, if you have placed a maximum bid, you can adjust by entering a new amount, whether it's higher or lower.

By default, every bidder receives outbid notices via email. You will also be able to view this on the Notifications tab in your profile. You can customize these features through your profile in the Notifications section.

You can view all items won in your My Wins tab. The next business day you will receive an invoice by email, which you are also able to view through your Invoices tab.

All invoices are automatically generated and sent the next business day. Please check your email address on file is correct and add support@justbid.com to your contacts to ensure emails do not end up in spam or junk. You can also access all of your invoices through your profile in the Invoices tab.

California Locations: Appointments are only required on Mondays, Wednesdays & Fridays. An appointment is not required on Tuesdays, Thursdays & Saturdays; however, we still offer appointments as an additional service.

Missouri Locations: Appointments are only required on Mondays & Wednesdays. An appointment is not required on Tuesdays, Thursdays, Fridays, & Saturdays; however, we still offer appointments as an additional service.

If you would like to book an appointment, you can do so here. Please ensure you arrive on time for your appointment. If items are not collected within 30 minutes, the appointment will be canceled, and the items will need to be collected at another time.

CA Locations — Monday, Wednesday, & Friday are by appointment only. 

Monday-Wednesday  12:00pm - 6:30pm
Thursday-Friday  8:00am - 2:00pm
Saturday  8:30am - 2:00pm

MO Locations — Monday & Wednesday are by appointment only. 

Monday-Friday:  10:00 AM - 6:00 PM

Saturday:  8:00 AM - 2:00 PM

Each invoice has specific pickup days, and the pickup location may vary depending on your filter option. You can find this information on your invoice or through the My Wins tab.

You must present a valid, government-issued photo ID that matches the name on the account if requested by staff. Only the account holder may collect the items if the account has not been verified previously. Pickups are subject to being denied if your account is not verified, and the account holder is not present. You must be 18 or older to collect items.

If you need help loading an item into your vehicle, please let one of our coordinators know. We can provide assistance loading items that require a forklift or team lift.

Failure to pick up items and settle invoices leads to account flagging. A large sum of unpaid invoices can result in an account suspension to ensure fair bidding and opportunity for everyone. Please note that your pick up ability remains unaffected, however your bidding privileges may be disabled.

If an emergency arises, please contact support@justbid.com by the final pick-up day. Items that are not picked up are subject to resale without refunds.

We currently do not provide shipping or delivery services. We hope to introduce these services in the near future!

Please review the item condition and pictures before placing a bid. If your item does not represent the condition or description listed, please contact support@justbid.com for assistance within 5 days of the final pickup day. You are also welcome to inspect your items before leaving the premises, and our coordinators will be happy to assist you if any inconsistencies are found.

Approved returns can be brought back to any of our locations within 14 days of your email confirmation.

Not Found items occur when our staff is unable to locate the item in or near its assigned location. This is not a common occurrence, but there are instances when mistakes occur, such as mismarking or mislabeling of items. You should receive an email notification at the same time your pickup ready email is issued. If you do not, please contact support@justbid.com. Not Found items are refunded to your original form of payment within 3 business days.

Last Chance items offer fantastic deals at a fixed price and are exempt from bidding fees. These items are available Saturday-Tuesday, 10:00pm to 10:00am. Please note these items are sold as-is and are not eligible for retuns.