Question 1

How Do I Start Bidding?

Accepted Answer

Registering with JustBid is a breeze! Simply click the blue Sign Up button at the top of the homepage. To place bids, you’ll need to add a full name, phone number, and credit card to your account. Once that’s done, you’re ready to start bidding!

Question 2

Why Do I Need To Provide A Valid Credit Card?

Accepted Answer

At the end of each day, our software automatically charges the credit cards of all winning bidders. This streamlines the pickup process by reducing waiting time and making it easy for you to collect your items.

Question 3

Are There Any Fees?

Accepted Answer

All winning bidders will be charged a 15% Buyers Premium fee and a $2.00 fee for every item won. Last Chance items are exempt from these fees.

Question 4

What Are The Conditions Of The Items Offered?

Accepted Answer

Appears New

Items listed as Appears New show no observable signs of prior use based on a limited visual inspection. Packaging may be opened or slightly worn; however, the item itself appears to be new or unused.
 
Open Box

Items listed as Open Box have undergone a limited visual inspection and may show minor signs of handling or light prior use, including but not limited to small scratches, dents, water marks, or general wear. Major components are typically present; however, minor accessories or hardware may be missing. No functionality testing has been performed. All Open Box items are sold as-is.

Pre Owned

Items listed as Pre-Owned show clear evidence of previous ownership or use. A limited visual inspection has been conducted; therefore, signs of wear, heavy usage, unreported defects, missing components, or operational issues may be present. Completeness and functionality have not been verified. All Pre-Owned items are sold as-is.
Damaged

Items listed as Damaged items exhibit visible defects, structural damage, or missing components based on visual inspection. These items may be non-functional, incomplete, or require significant repair. They are typically considered salvage or parts-only items. All Damaged items are sold as-is.

Question 5

Can I Preview Items Before Bidding?

Accepted Answer

Both registered and non-registered users are welcome to come and to inspect items prior to winning an item. Please have the SKU number ready for our coordinators. Inspection time is limited to 15 minutes and can be done during our regular pick up days.

Question 6

What Is A Maximum Bid? Can I Edit It?

Accepted Answer

A maximum bid is an option which represents the highest amount you're willing to pay for an item. Our automatic bidding software will place bids on your behalf until reaching the amount desired. It will always place the next incremental bid under or at your maximum limit. If two bidders submit the same amount, the bidder that placed their bid first will win. Therefore, we recommend placing your maximum bid as early as possible!

You can also adjust your maximum bid at any time by toggling the maximum bid feature, entering a new amount, and clicking “Submit.” Please note that the minimum amount you can lower your maximum bid to, is the current bid amount.

Question 7

Can I Delete A Bid?

Accepted Answer

Once bids are placed they cannot be deleted. All bids are final and non-retractable. Deleting your account will not remove bids. However, if you have placed a maximum bid, you can adjust by entering a new amount, whether it's higher or lower.

Question 8

If I Am Outbid, Will I Receive A Notification?

Accepted Answer

By default, every bidder receives outbid notices via email. You will also be able to view this on the Notifications tab in your profile. You can customize these features through your profile in the Notifications section.

Question 9

What is Bid Bux?

Accepted Answer

Bid Bux is a digital currency that can be applied to invoices. Bid Bux is automatically applied to any subsequent invoices prior to charging your default card.

Bid Bux may only be used by the account holder and are not transferable to cash.

Question 10

How Do I Know If I Won An Item?

Accepted Answer

You can view all items won in your My Wins tab. The next business day you will receive an invoice by email, which you are also able to view through your Invoices tab.

Question 11

Where Can I View My Receipts/Invoices?

Accepted Answer

All invoices are automatically generated and sent the next business day. Please check that your email address on file is correct and add support@justbid.com to your contacts to ensure emails do not end up in spam or junk. You can also access all of your invoices through your profile in the Invoices or My Wins tab.

Question 12

Do I Need An Appointment To Pick Up?

Accepted Answer

Appointments are required on Monday, Tuesday, Wednesday, and Friday for most California and Missouri locations. An appointment is not required on Thursdays & Saturdays; however, we still offer appointments Monday-Friday as an additional service.

Mercantile Dr. and Fortune Dr. do not offer appointments. These locations offer Self Pickup.

If you would like to book an appointment, you can do so here. Please ensure you arrive on time for your appointment. If items are not collected within 30 minutes, the appointment will be canceled, and the items will need to be collected at another time.

Question 13

What Are Your Pickup Hours?

Accepted Answer

Monday, Tuesday, Wednesday, & Friday are by appointment only for select locations. Please review your invoice for specific pickup details.

California & Kansas Locations

Monday-Friday  11:00am - 6:00pm
Saturday  8:30am - 2:00pm

Missouri Locations

Monday-Wednesday  11:00am - 6:00pm

Thursday  10:00am - 6:00pm

Friday  11:00am - 6:00pm

Saturday:  9:00 am - 2:00 pm

Question 14

When And Where Do I Pick Up My Items?

Accepted Answer

Each invoice has specific pickup days, and the pickup location may vary depending on your filter option. You can find this information on your invoice or through the My Wins tab.

Question 15

What Is Required To Pick Up?

Accepted Answer

You must present a valid, government-issued photo ID that matches the name on the account if requested by staff. Only the account holder may collect the items if the account has not been verified previously. Pickups are subject to being denied if your account is not verified, and the account holder is not present. You must be 18 or older to collect items.

Question 16

Can Someone Else Pick Up Items For Me?

Accepted Answer

Please use the Authorized People function in your profile if you would like someone to pick up items on your behalf. They may be required to present their ID at pickup for verification purposes. Pickups may be denied if the Authorized Person's name does not match their ID.

Question 17

Do You Offer Assistance Loading Items?

Accepted Answer

If you need help loading an item into your vehicle, please let one of our coordinators know. We can provide assistance loading items that require a forklift or team lift.

Question 18

What If I Do Not Pay For My Items?

Accepted Answer

Failure to pick up items and settle invoices creates an unpaid Restocking Fee. Once your account reaches 5 unpaid invoices, the account will be suspended until the Restocking Fees fall below 5. Your pick up ability remains unaffected, however your bidding privileges will be disabled. You can find more information on our Refund and Fee Policy page.

Question 19

What If I Can't Collect My Items By The Final Pickup Day?

Accepted Answer

What If I Can't Collect My Items By The Final Pickup Day?

Question 20

Do You Offer Shipping or Delivery?

Accepted Answer

We currently do not provide shipping or delivery services. We hope to introduce these services in the near future!

Question 21

What Is Your Return Policy?

Accepted Answer

Please review the item condition and pictures before placing a bid. If your item does not represent the condition or description listed, please contact support@justbid.com for assistance within 5 days of the final pickup day. You are also welcome to inspect your items before leaving the premises, and our coordinators will be happy to assist you if any inconsistencies are found.

Question 22

Where Do I Return An Approved Item?

Accepted Answer

Approved returns can be brought back to any of our locations within 14 days of your email confirmation.

Question 23

What Is A Not Found Item?

Accepted Answer

Not Found items occur when our staff is unable to locate the item in or near its assigned location. This is not a common occurrence, but there are instances when mistakes occur, such as mismarking or mislabeling of items. You should receive an email notification at the same time your pickup ready email is issued. If you do not, please contact support@justbid.com. Not Found items are refunded to your original form of payment within 3 business days.

Question 24

What Are Last Chance Items?

Accepted Answer

Last Chance items offer fantastic deals at a fixed price and are exempt from bidding fees. These items are available daily from 10:00pm to 10:00am. Please note these items are sold as-is and are not eligible for returns.

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