Frequently Asked Questions

Registering with JustBid is a breeze! Simply click the blue Sign Up button at the top of the homepage. To place bids, you’ll need to add a credit card to your account. Once that’s done, you’re ready to start your bidding adventure!

At the end of each day, our software automatically charges the credit cards of all winning bidders. This streamlines the process, reducing waiting time during pickup and making it easy for you to collect your items.

All winning bidders will be charged a 15% Buyers Premium fee and a $2.00 fee for every item won.

These items appear to be in a new condition or have never been used previously.

Items marked “Open Box-Like New” or "Like New" may show signs of minor use, can include but not limited to: scratches, dents, water marks, breaks, wear, etc. They generally contain all major components, but may be missing supplementary parts and hardware. These items have not been tested for functionality. These items are sold as is.

Items marked “Open Box-Pre Owned” or "Pre Owned" may have previously been owned or returned. This indicates that the item was previously unpacked and used, not inspected for completeness, not tested for functionality, and could have more damages than found upon being inventoried by JustBid. These items are sold as is.

These items may be defective, and may be incomplete. Some might be in the original packaging and others might have issues with functionality. These items are sold as is.

Both registered and non-registered users are welcome to come and to inspect items prior to bidding! Please have the SKU number ready for our pickup coordinators. Inspection time is limited to 15 minutes and can be done during our regular pick up days.

A maximum bid is an option which represents the highest amount you're willing to pay for an item. Our automatic bidding software will place bids on your behalf until reaching the amount desired. It will always place the next incremental bid under or at your maximum limit. If two bidders submit the same amount, the bidder that placed their bid first will win. Therefore, we recommend placing your maximum bid as early as possible!

Once bids are placed they cannot be deleted. All bids are final and non-retractable. However, you can adjust your maximum bid by entering a new amount, whether it's higher or lower.

By default, every bidder receives outbid notices via email. You will also be able to view this on the Notifications tab in your profile. You can customize these features through your profile in the Notifications section.

You can view all items won in your My Wins tab. The next business day you will receive an invoice by email, which you are also able to view through your Invoices tab.

All invoices are automatically generated and sent the next business day. Please check your email address on file is correct and add support@justbid.com to your contacts to ensure emails do not end up in spam or junk. You can also access all of your invoices through your profile in the Invoices tab.

No, we do not have an item minimum for Regular Pickups. Scheduled Pickups have an item requirement of 5 or more. Please note that an appointment is not required, we offer this as an additional service. You are always welcome to come for our regular pickup service, which operates on a first-come, first-serve basis and does not require a certain amount of items.

Each invoice has specific pickup days, and the pickup location may vary depending on your filter option. You can find this information on your invoice or through the My Wins tab.

If you have invoices totaling up to $150 or more, a drivers license or a government issued form of identification is required. This is simply a one time verification for your account details for security purposes. You must be 18 or older to collect items.

An appointment is not required, we offer this as an additional service. We have scheduled pickups available Monday-Fridays. If you would like to book an appointment, you can do so here. You can also access this link though your profile. Please thoroughly review the requirements before requesting an appointment to ensure eligibility.

If you need help loading an item into your vehicle, please let one of our coordinators know. We can provide assistance loading items that require a forklift or team lift.

Failure to pick up items and settle invoices leads to account flagging. Multiple unpaid invoices can result in an account suspension to ensure fair bidding and opportunity for everyone. Please note that your pick up ability remains unaffected, however your bidding privileges may be disabled.

If an emergency arises, please contact support@justbid.com by the final pick-up day. Items that are not picked up are subject to resale without refunds. Family and friends are welcome to pickup on your behalf.

Friends and family over the age of 18 can pick up on your behalf. If you have invoice(s) totaling up to $150 or more for the first time, please take a clear photo of yourself holding your driver’s license next to your face for verification and send it to support@justbid.com. If you do not have a total of $150 or more, you do not need to send in verification.

Make sure that whoever is picking up for you has a copy of your invoice(s) and their driver’s license. When you check in, you will receive a QR code that must be sent to the person picking up for you. If you have any questions or concerns, please let us know.  

We currently do not provide shipping or delivery services. We hope to introduce these services in the near future!

Please review the item condition and pictures before placing a bid. If your item does not represent the condition or description listed, please contact support@justbid.com for assistance. You are also welcome to inspect your items before leaving the premises, and our coordinators will be happy to assist you if any inconsistencies are found.

All approved returns can be brought back to any of our locations within 7 days of your email confirmation.

Not Found items occur when our staff is unable to locate the item in or near its assigned location. This is not a common occurrence, but there are instances when mistakes occur, such as mismarking or mislabeling of items. You should receive an email notification at the same time your pickup ready email is issued. Not Found items are credited to your JustBid Wallet within 3 business days.

Last Chance items offer fantastic deals at a fixed price and are exempt from bidding fees. These items are available Saturday-Tuesday, 10:00pm to 10:00am.

Yes, if you previously had an account with Prime Auctions, please use your previous bidder number and password to log in. Invoices are not transferred to JustBid.