Refund and Fee Policy

Last Updated Date: 09/21/2026

This Fee & Refund Policy (the “Refund & Fee Policy”) is incorporated into the Terms & Conditions entered into between you (referred to as “you or “your” as context may require) and Company LLC, a Delaware limited liability company, doing business as Company.com and Company, and/or its subsidiaries (collectively referred to as “Company,” “us,” “we,” or “our” as the context may require). Any terms not defined in the Refund & Fee Policy hold the meaning assigned to them in the Terms & Conditions.

1. ALL SALES FINAL. ONCE ALL APPLICABLE FEES HAVE BEEN PAID BY THE CUSTOMER, THE SALE IS CONSIDERED FINAL. THERE SHALL BE NO REFUNDS, EXCEPT AS PROVIDED IN THESE TERMS.
    
2. REFUND OVERVIEW. All refunds are subject to Company’s discretion. By default, any refund will be automatically credited back to the original payment method, unless we provide you the opportunity for, and you request, the refund be credited to your account as BidBux. Refunds may be accepted in the following circumstances:

A. Forfeited Items. If you (i) fail to pick up a Product at the scheduled pickup time or (ii) fail to make alternative pickup arrangements approved by Company at least twenty-four (24) hours in advance, such Products are deemed forfeited. If you have paid for such Products, Company will, in its sole and absolute discretion, issue a refund for the purchase price of the Product(s) and any applicable sales tax only, less any applicable fees as described in further detail in Section 3 of this Refund & Fee Policy. You will have no further rights with respect to the relevant Products.

B. Items Subject to Recall. You shall promptly (and in any event within forty-eight (48) hours) notify us in writing (email being sufficient) if you learn or have reason to believe that any Product is subject to a recall, safety notice, field correction, stop-sale, or similar action by a manufacturer or governmental authority, or presents a material safety issue (each, a “Recall”). Such notice must include the product description/SKU, lot/serial numbers (if any), quantities, purchase date, and the source/nature of the Recall. Upon learning of a Recall, you shall immediately cease use of the affected Product(s). You shall follow our written instructions regarding return, replacement, repair, disposal, or other corrective actions with respect to the applicable Product(s). In our sole discretion, we will provide a replacement or Bid Bux for the applicable Product(s), subject to applicable law.

C. “Appears New” Returns. Only items that are listed as “Appears New” may be returned for full refund in Company’s discretion. If you determine that a Product listed as "Appears New" was mislabeled and does not meet its description, you may request a refund under this Section as follows: (i) you must submit a return request within five (5) days after the final pickup day; (ii) if Company approves the return in writing following its review of the Product, you will have ten (10) days from the date of approval to return the Product to any Company warehouse.

D. Discretionary Refunds. Notwithstanding the foregoing, Company may, from time to time and in its sole discretion, issue a refund or credit for customer service purposes. Any such refund or credit is made solely as a gesture of goodwill and does not constitute an admission of fault, liability, or wrongdoing by Company, nor does it create any obligation on Company’s part to issue similar refunds or credits in the future.

E. Refund Processing. While we endeavor to process refunds promptly, delays may occur due to circumstances beyond our reasonable control, including delays related to bank processing times and third-party payment provider procedures. If (i) your refund has not been accepted or denied, or (ii) your refund has been accepted, the product has been returned, and you have not received your refund, in either case within fourteen (14) calendar days, please contact our support team for further assistance.

3. RESTOCKING AND REACTIVATION FEES EXPLAINED

A. Restocking Fee. In the event a Product is forfeited, Company will refund the amounts paid for the Product(s), less a Restocking Fee of twenty-five dollars ($25) or twenty-five percent (25%) of the Bid Price, whichever is higher (the “Restocking Fee”). You understand that the Restocking Fee is reasonable approximation charged to reimburse us for handling and relisting expenses that we incur as a result of your failure to pick up. Below are examples of how the Restocking Fee is assessed based on your Bid Price. These examples are for illustrative purposes only and the actual Restocking Fees assessed to your account will vary based on your Bid Price, as reflected in your relevant Account statements, invoices, and/or credit memos.

B. Account Suspension and Reactivation Fees. If at any time you accumulate five (5) or more unpaid invoices for Restocking Fees on your Account, your Account will be automatically suspended and you will not be able to access or use the Services. Your Account may be reactivated once the number of unpaid invoices for Restocking Fees falls below five (5); provided, however, that reactivation does not release or reduce your obligation to pay the full Restocking Fee for each outstanding invoice, and Company reserves the right to pursue collection of all unpaid amounts regardless of Account status.